Ali Powell

Taking the customer centric approach

· Podcast

Ali shares her hospitality journey. Starting with Hilton's Elevate program, which still runs today, she found hers expertise in sales and marketing roles, which eventually developed into what we now know as commercial roles. With an affinity for numbers, she focused on the data to take a customer centrice approach. She left hospitality briefly to work at the Royal Mail, experts in customer data, but missed the 'sexiness' of hospitality and came back. She now runs her own commercial consultancy where she helps business grow their profits. She shared with us the importance of continuous learning and to never stop, there is always something new to learn.

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Link to Ali's podcast episode here.