On 2 September 2024, I had the opportunity to moderate a panel session at #PHIST2024 on the
topic of 'Building Inclusive Hospitality' alongside my panellists Ice, Michaela and Shaun.
I chose each of these speakers to offer different perspectives on inclusive hospitality:
🤿 Ice - from the perspective of a small business owner running a hostelin Koh Tao and a diving school with Thai instructors
🛥️ Shaun - From his private boat charter business andrelief work he does through his foundation in Phuket
🌏 Michaela - as her role of people and culture working across variouscountries and offering the corporate perspective.
We discussed how you incorporate an inclusive culture in the following areas with a sustainable lens:
⛰️Recruitment
⛰️Empowering your teams
⛰️Engaging with customer
⛰️Impacting profitability
⛰️Long term planning
🇹🇭 Each panellist experienced their own set ofchallenges or pushback, but the key here is to show your commitment, consistency and demonstrate that you are in it for the long term. Not only a one time solution for the communities, neighbours and environments they work in.
Thankyou to Bill, Eric, Jayne, Bjorn, Sumi, Viona and the rest of the teams behind the scenes from C9Hotelworks, Phuket Hotel Association and Greenview for putting this event together.
