On this episode we hear from Ishwariya. She is the founder of 'Love letters to chefs' a platform to educate and to create social change in hospitality. She started her career as an architect, then her love of baking drew her to a second career as a pastry chef in London and now she is working on education and changing our mindsets of work life balance in the industry. She is also working as a coach with female leaders, as she believes women just need that extra help to become the leaders they are meant to be. We also discussed how appearance and dressing up as an impact on our working life. As long as humans have the need to impress people, it will take a while before we can change the guests expectations in hospitality with the high levels of services that is demanded.